import/export feature in address book is greyed out

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Using XP Home and Outlook 2000. Trying to export address book file for new computer but under the file heading in address book both the import and export lnes are greyed out and non functional. How do I fix this?

Thanks for help.


Russ Valentine

The address book view is never used for manipulating data. Data should only be accessed where it actually resides: in the Contacts Folder. Moreover, you never use export or import for transferring Outlook data. Copy your Outlook data file if you want to transfer it. The file you need is your Personal Folders file (*.pst) It's where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:

Moving Outlook to a New Computer

Note that some of the information on the Microsoft page is outdated and contains errors, particularly when applied to Outlook 2003, 2007 or 2010. Specifically:

1. Ignore any advice to copy your PST file to Outlook's default location to connect it to your profile. Doing so will often corrupt your Outlook profile. Copy it anywhere BUT the default location and then open it within your Outlook profile.

2. Ignore any advice that tells you to use export or import to transfer an entire Outlook data file. That has never been sound advice, but the process has become too deeply flawed to be trusted.

Russ Valentine

Hal Hostetler - Print-Imaging [MVP]

How (or even if) you export addresses or anything else depends on what email client you intend to use on the new computer. If you'l be using Outlook on this machine also, there's no need to export or import anything. Close Outlook on the old machine, make a copy of your .PST file, place this copy on the new machine in a folder where it won't overwrite any other files, open Outlook on the new machine and attach it to this copied .PST file using 'File|Open|Outlook Data File'. If you will NOT be using Outlook, it would help to know what program you will be using so we can get the right export formats.

Reconnect your old Outlook data file Hal

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