Update for Microsoft Office Outlook 2007 (KB2412171) - Breaks SSL IMAP server connections in Outlook

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L

LangATang

After applying KB 2412171, SSL IMAP server configurations fail to connect / authenticate due to 'Unexpected SSL connection shutdown' by the client (Microsoft Office, assumed). System was restarted following the update. Outlook 2007 was restarted 2x during testing.

Mail server logs (Postfix on FreeBSD 8.1) demonstrate this unexpected incorrect behaviour when attempting to login to IMAP account via SSL.

Dec 16 09:17:37 spike imapd-ssl: Connection, ip=[::ffff:XX.XX.57.9]

Dec 16:09:17:37 spike imapd-ssl: Unexpected SSL connection shutdown

Dec 16 09:17:37 spike imapd-ssl: Disconnected, ip=[::ffff:XX.XX.57.9], time=0, starttls=1

Dec 16 09:17:37 spike imapd-ssl: Connection, ip=[::ffff:XX.XX.57.9]

Dec 16 09:17:37 spike imapd-ssl: Unexpected SSL connection shutdown.

Dec 16 09:17:37 spike imapd-ssl: Disconnected, ip=[::ffff:XX.XX.57.9], time=0, starttls=1

Following the removal of KB 2412171, regular account login to IMAP server via SSL proceeds as expected:

Dec 16 09:41:37 spike imapd-ssl: LOGIN, user=XXXXX, ip=[::ffff:XX.XX.57.9], port=[49655], protocol=IMAP

Dec 16 09:41:37 spike imapd-ssl: DISCONNECTED, user=XXXXX, ip=[::ffff:XX.XX.57.9], headers=0, body=0, rcvd=11, sent=41, time=0, starttls=1

System Configuration:

Windows 7 Ultimate x64 / Microsoft Office 2007 Professional SP2 (12.0.6545.5004)
 
D

deltaugif2

For me at least, this was only a half fix. (http://www.officeforlawyers.com/outlook/tips/2412171.html).

Uninstalling KB2412171 made the Archive and Auto Archive functions available again, but they don't work correctly. The archive function appears to work, it updates any folders you have added, but it doesn't archive the old e-mails. Maybe it is just a quirk with my system.

It did solve the problem of very slow response time when switching between folders.
 
B

Ben M. Schorr [MVP]

Hmm...we'll have to check on that. Stay tuned though - I think a fix is forthcoming for the issue and it may restore the Archive functionality as well.

 
S

samhande

I removed KB2412171from my Win 7 - 64 machine which sped up Outlook. However my auto-archive feature never returned. Auto archive is no longer available in my Options>Other tab or my Tools>Mailbox Cleanup tab. Also as of 11:42 PST-12/17/2010 the fix mentioned by Ben was taken back.
 
E

Ezil Vinoth

I removed KB2412171from my Win 7 - 64 machine which sped up Outlook. However my auto-archive feature never returned. Auto archive is no longer available in my Options>Other tab or my Tools>Mailbox Cleanup tab. Also as of 11:42 PST-12/17/2010 the fix mentioned by Ben was taken back.

Create new profile for Outlook and check if it helps.
 
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