Can't use Outlook 2007 after Windows update of 12-14-10

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G

GinaMackey

Afer Windows did the automatic update on 12-14-10, I cannot use Outlook 2007. I have a relatively new computer running Windows 7. I've read a lot of the advice from the forum, but nothing I do fixes the problem. HELP!!!
 
G

GinaMackey

I uninstalled the update KB2412171 last night, and it still will not work. This is very frustrating.
 
B

Ben M. Schorr [MVP]



Check to see that it's still uninstalled. It's possible it may have automatically re-installed in the night.
 
G

GinaMackey

I already checked to see if the update was automatically re-installed last night -- it wasn't. I tried starting Outlook in safe mode, which enables me to send but not receive. Any other suggestions?
 
G

GinaMackey

I can send email when I tried in safe mode, but it will not receive, this is the error message: " RECEIVING ERROR, error (0x800CCC1A), server doesn't support the connection encryption type you have specified. Try changing encryption method." Don't know what that means. I'm using Comcast for my email, it's a POP 3.
 
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