Cannot access PST file

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G

goldeneyez

Opened up MS Outlook 2007 and went to send an email. The following error came up after about 30 seconds. " The messaging interface has returned an unknown error. If the problem persists, restart Outlook. Access is denied. Verify the disk is not full or write-protected and that the file is not being used. "

Then I tried to open up my Inbox subfolders, as they'd " collapsed." I got the following error messgae " Cannot expand the folder. The file {PST file location} is in use and cannot be accessed. Close any open application that is using the file, and the try again. You may need to restart your computer ."

I completed a restart, along with checking for any inadvertent " read-only" permissions (of which there were none). I then started trawling these forums, telling me to use thescanpst utility (which I did). At approximately 90% of phase 1 scan, i got the following message " An unexpected error prevented access to this file. Use a disk error checking program to check the disk, and then try using the MSO Outlook 2007 Inbox Repair Tool again. "

I then ran the built in Error-Checking scan (accessed via the Tools tab in Drive properties) and attempted to usescanpst again, with the same result. I have also attempted starting inSafe Mode and trying to Archive to PST.

I CAN access my inbox (what was there before the error started). The ONLY way I've been able to send/receive emails is by creating another PST file.

The original PST file is only 130MB, so file size is not an issue.
 
R

Roady [MVP]

Are you able to copy the pst-file to another location when Outlook is closed?

If so, run scanpst.exe against it; do you get the same issue then?

Robert Sparnaaij

 
G

goldeneyez

Can't copy the pst file. As it nears the end of the copy process, comes up with an error. " Cannot copy {filename}. Cyclic redundancy error "
 
R

Roady [MVP]

Can't copy the pst file. As it nears the end of the copy process, comes up with an error. " Cannot copy {filename}. Cyclic redundancy error "

That could suggest a hardware issue exactly on the spot where your pst-file is located now. You might want to start recovering what is still recoverable by creating a new pst-file (of course on another disk when possible) and copy over the contents.

More details about this process can be found here;

http://www.msoutlook.info/question/329

As for the hard disk issue; start with making a (file level) backup of all your data that you wish to keep to backup location on a separate drive (a separate partition on the same drive is not enough). After this, you can start troubleshooting your disk. A start on how to do this can be found here;

http://www.howto-outlook.com/faq/crcerror.htm

In addition, now would be a great time to look up your warranty information about your disk or (OEM) computer. The disk or computer manufacturer can also help you with diagnostic/recovery utilities specific for your disk and (if needed) replacement parts.

Robert Sparnaaij

 
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