Losing emails in my main server account, Charter Communications, when I delete emails in the Outlook

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When receiving emails from my server, Charter Communications, they go to that email box as well as my Outlook email box. When I delete emails in my Outlook email box, even though they may be just a few, all of the emails disappear in my Charter Communications box. Do you know what settings I need to put in to correct this problem?

Brian Tillman

What type of account do you have defined? POP, IMAP, what?


Ruchi Bisht

Try the below mentioned steps;

1. Open Outlook->click Tools->Account settings.

2. Double click on e-mail account -> More settings.

3. Click on the Advance tab at the top.

4. Clear the check box Remove from the server when deleted from deleted item.

5. Click ok.

Ruchi Bisht
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