Receiving e-mails with attachments

Status
Not open for further replies.
D

Denise Andrews

Our main office in Memphis uses Outlook Express as our e-mail server. Most of the computers in our office are running Microsoft XP. We have an office upstate that uses Microsoft Outlook as the mail server and his computer is running Vista. For some unknown reason, he can not send and e-mail with an attachment to anyone in our office but he can send to any other company and they can forward on to us. His e-mails come through but there is no attachment. Can someone please help me resolve this problem?
 
B

Brian Tillman

The default format for Outlook messages is Rich Text. Unfortunately, only another Outlook user can read attachments to Rich text-formatted messages. Outlook Express simply ignores the attachment it can't decode. Your upstate sender should select HTML or Plain Text formatting for his messages in order for you using Outlook Express to see the attachments.
 
D

Denise Andrews

I have found the answer to this at MS Outlook.info . When using Microsoft Outlook, be sure you are not composing e-mail in Rich Text Format as it will not convert correctly. Change your setting by going to tools>options>Mail Format and choose HTML.
 
Status
Not open for further replies.
Top