Unable to send picture files via Outlook.

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S

stevee7



I am unable to send pictures or picture files via Outlook (this includes zip files). The message gets stuck in the outbox. I then have to 'work offline' and delete the message.

Please can anyone help?

Thanks
 
K

Kathleen Orland [MVP]



Is your antivirus software configured to scan incoming/outgoing email? This is likely the culprit, especially if your email has a large attachment.

Open Outlook in safe mode:

Start > Run > outlook.exe /safe (note the space between outlook.exe and /safe)

Try sending an email with attachments then. If it goes through, your antivirus or another third party application that integrates with Outlook is the problem.

You can safety disable antivirus scanning of email without compromising your security because your real time scanner will catch anything it's been updated for. Reminder: antivirus is only as good as its last update.

With certain antivirus applications (Norton/Symantec for example) you have to completely uninstall, use the Symantec tool to complete the uninstall, then reinstall but ensure that you omit the email scanning feature.
Microsoft
 
S

stevee7



Hi Kathleen

Many thanks for your reply, it is really appreciated.

I can confirm that your advice worked, and so if anybody else is having the same problems, please use the advice above.

Regards

Steve
 
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