Emails sent from Outlook 2010 are being received with some corruption of the body text

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Neil T Holland



Hi; This is the 4th time I've posted this issue. Each time the response has been that it's being caused by the AV software. However this does not seem to be the cause because: 1. We use MSE and I've been assurd by the MSE team that MSE does not touch the incoming/outgoing email itself (only the attachments), and 2. We tried deactivating the AV software and the problem still occured. The MSE team had numerious other suggestions -- ex. deactivate Windows Defender -- which we tried but they did not help.

Description of the problem follows below. Please note that we are putting further installs on hold until we can get a fix, as this is a serious problem made even more so by the unpredicatability of it and the lack of direct feedback when an error takes place. Also please note that recently I noticed another user in the threads reporting the exact same problem.

We have about 20 Office 2010 installs, 20 to go. Emails received from 6 (so far) of those are occasionally (25% of the time?) received with portions of the body text corrupted. Sections of the text will be replaced with random characters, though it has the look of control code sequences so my guess is formatting gone bad.

Here's an example from the body of a received email:
"< p class= right now he probably won't be able..."
The original words preceding "right now" were replaced with "< p class =". More commonly the replacement text seems like random characters however.

The email that is received corrupted appears as un-corrupted in the sender's SENT box. We have numerous email clients doing the receiving -- ie. not just Outlook 2010 -- so I've ruled out it being a problem at the receiving end.

We run MS Security Essentials for AV on all desktops.

We've discovered that if we change the Compose message format from HTML to Rich Text it seems to reduce the nbr of incidents, but it does not solve the problem completely. I have also tried doing an uninstall/re-install, but it did not help.

Internal and external recipients both seem as likely to receive a corrupted email.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange


You're right, it's not MSE doing it because it doesn't scan mail. (It doesn't touch attachments until you open them.)

What type of email account? Is antivirus or content control software running on the server?

Did you test it in Safe mode? (Hold Ctrl as you click on the Outlook icon to start in Safe mode.)

Does rich text work ok internally but fail to external addresses? If so, that's because Outlook is converting the messages to html on send and whatever is going wrong, is happening after that.
 
N

Neil T Holland



What type of email account? <-- POP3
Is antivirus or content control software running on the server? <-- Incominng mail is hosted by a company with a Baracuda for AV/Anti-Spam. Not sure what the outgoing mailserver is running, if any.

Did you test it in Safe mode? (Hold Ctrl as you click on the Outlook icon to start in Safe mode.) <-- Will try. If it makes a difference, however, what next?

Does rich text work ok internally but fail to external addresses? If so, that's because Outlook is converting the messages to html on send and whatever is going wrong, is happening after that. <-- Rich Text failed on both internal and external addresses.
 
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