Our internet was disconnected and then reconnected now outlook is asking for user name and password. What we put in does not work.

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MShelpwol

Our internet was disconnected and then reconnected and now outlook is asking for user name and password. What we have tried does not work.
 
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Ganesh Kumar N



Do you get the password prompt when you Open Outlook or do you get an enter network password error?

Are you able to logon to the webmail with the same user name and password?

If you are able to login successfully enter the same user name password for Outlook. If Outlook is not retaining the password, check the article below:http://support.microsoft.com/kb/290684

If you are getting the password for the personal folder file (.PST) then you have to remember the password, as the file will not work without the password.

Ganesh Kumar N
 
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