HTML marketing campaign is crashing our client's Outlook

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lschwefler



We have been sending email for one of the largest retailers in the country without issue for 5 years.

They are saying that our emails are crashing their outlook (finding out version and O/S they are using).

Once they click through and come back to the email to close it, Outlook freezes and you can't do anything but force a close or reboot Outlook.

We send our campaigns through an email service provider, but they don't know what could be causing the issue either.

Thoughts? Please!
 
H

Hal Hostetler - Print-Imaging [MVP]

Are there any error messages given when this happens? If yes, please post them word for word.Hal


 
L

lschwefler

I think we're just attributing to something on the client side. Some setting or anti-virus conflict. They have a pretty complex system and we're not able to replicate it.
 
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