Microsoft Office Outlook Connector Setup error (2007)

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E

emesis

I cannot use my Outlook account anymore. I have to install the Outlook Connector Setup and run it. When it gets to:

Status: Publishing product information

in the installation progress window, it stops and I get a little window with the following information:

An error occurred during the installation of assembly 'policy.9.0.Microsoft.VC90.CRT,version=" 9.0.30729.4148" ,type=" win32-policy" ,processorArchitecture=" x86" ,publicKeyToken=" 1fc8b3b9a1e18e3b" . Please refer to Help and Support for more information. HRESULT:0x8007371b.

I then press cancel in the progress window (the only option left) and then it rolls back all the installation and I am left with Outlook that doesn't work.

Seems pretty poor to make you update and deliver a coded error message.

Any help would be appreciated thank you.
 
E

emesis

Thankyou for your reply.

Unfortunately, the following happened:

I first tried to install this: Microsoft Visual C++ 2008 SP1 Redistributable Package x86 (32-bit):

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2

But it wouldn't install. Then I tried to install the following as suggested:

Microsoft Visual C++ 2005 SP1 Redistributable Package x86:

http://www.microsoft.com/downloads/en/details.aspx?displayFamilyID 0b2fd9-ae1a-4a14-984d-389c36f85647

You know, this one actually installed! I felt like I was on the road to success. Then I tried to install the last program following:

Finally, once Visual C++ is repaired/installed you can try downloading and installing the latest OLC again:

x86: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=39db2b89-af2e-41f9-a175-f93e1377959f

Then it came up with the same error as before. The installation was unsuccessful and rolled back to previous settings where I can't use Outlook anymore.

Thanking you for your reply and hoping you may have another suggestion thank you.
 
R

Ruchi Bisht

Un-install and re-install Outlook connector by following the steps below.

1. Open the following path.

C:\program files\common files\system\msmapi\1033\

Rename the file names given below to <filename>.old if available.

&middot; msncon32.dll

&middot; mapisvc.inf

C:\Program Files\Microsoft Office Outlook (Hotmail) Connector

&middot; custsat.dll

&middot; msncon.cfg

&middot; msnconrc.dll

&middot; msnhelp.chm

&middot; msocp32.dll

&middot; msocprc.dll

&middot; olcstart.exe

2. Backup and then delete the following registry keys if listed.

Disclaimer: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To open Registry Editor, click on Start > All Programs > Accessories > Run > type regedit > press Enter.

Click here to know how to back-up registry in Windows vista.

HKEY_CURRENT_USER\Software\Microsoft\Microsoft Office Outlook Connector

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MSNCON.Addin.1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Office Outlook Connector

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Outlook\SchedulingInformation\SharedCalendarSupportHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\MSNCON.Addin.1

3. Click on Start > All Programs > Accessories > Run > type %temp% > press Enter

Clear the contents from the current folder.

4. Click on Start > All Programs > Accessories > Run > type %userprofile%\appdata\Local\Microsoft\Outlook

> press Enter

Rename the <email@hotmail.com>.ost file

5. Restart the computer and then repair Office 2007.

6. Download and install Outlook Hotmail Connector fromhere, then configure the Hotmail account.

7. Restart Outlook and check.

Ruchi Bisht
 
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