Mouse freezing in Outlook 2003 after installing Adobe Acrobat Professional 2009

Not open for further replies.


Operating System: Windows XP

My boss is using Outlook 2003, he installed Adobe Professional 2009 and now he cannot edit anything in his emails and you cannot get the mouse to move down from the address bar into the main message section, also cannot forward mail as the mouse pointer will not move to be able to select addresses.

Can anyone help please.

Roady [MVP]

Can you repro this issue in Outlook Safe Mode?
Start-> Run; outlook.exe /safe
(note the space in the command)

If it works now, your issue is most likely caused by the Adobe add-in. Disable it and see if the issue still occurs. For details see;
Not open for further replies.
Thread starter Similar threads Forum Replies Date
M office365 causing mouse lag? Exchange Server Administration 4
L Mouse cursor disappearing in Outlook 2010 Using Outlook 1
D Mouse does not function in the message area of Outlook 2007, works fine elsewhere Using Outlook 1
N How to Disable pop up description boxes when the mouse cursor hovers above an email Using Outlook 1
A No Word e Outlook 2010 não funciona o rolamento de página (scroll active) com mouse. Como corrigir Using Outlook 1
F Right mouse click drop down menu to add sender to blocked list does not work. Using Outlook 2
P Mouse issues while using Outlook Using Outlook 1
Z (CTRL+mouse wheel) doesn't zoom in/out in Outlook-2007 message on Win7 Using Outlook 2
J Re: Mouse compatibility bug in Office 2010 Using Outlook 0
M calendar freezing Using Outlook 0
chupacabra Constantly freezing Outlook 2010 Using Outlook 12
J Outlook 2003 freezing when clicking on TO button Using Outlook 2
J Outlook 2007 Error - Freezing upon start-up, extend.dat error. Using Outlook 3
D Outlook 2007 Freezing Using Outlook 2
L Outlook 2010 - Freezing and Slowness Using Outlook 5
J Outlook 2007/2010 freezing when using Send To > Mail Recipient feature Using Outlook 7
J Microsoft Outlook 2010 keeps freezing Using Outlook 1
J Outlook 2007 freezing Using Outlook 1
B I am currently having problems / issues with MS Project 2010 and MS Outlook 2010 freezing Using Outlook 2
J OWA freezing after login, must hit F5 at least once to make interactable Using Outlook 3
N Outlook 2007 freezing when downloading last message Using Outlook 3
K In box freezing Using Outlook 2
N NewMail/Reply/ReplyAll freezing after send() if word editor is used‏ Using Outlook 1
L outlook connector is freezing my calendar Using Outlook 1
J Outlook 2007 freezing Using Outlook 2
G Outlook Freezing when viewing shared Calendars Using Outlook 2
I Outlook freezing Using Outlook 5
icacream Outlook 2007 freezing gif animations ? Using Outlook 7
S Outlook 2010 Email Archive freezing on Network Drive Using Outlook 1
S Reading pane freezing Using Outlook 1
P Outlook 2003 will not open and is freezing my computer when I try to access hotmail through Outlook. Using Outlook 9
D Outlook 2007 running on Windows 7 Home Premium 64-bit is freezing (AppHangB1) Using Outlook 5
T Form Region Freezing Outlook VBA and Custom Forms 1
P MICROSOFT OFFICE 2007 FREEZING UP HOW DO I FIX ? BCM (Business Contact Manager) 2
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
V Outlook Forms: Formatting a Label with 2 different styles Outlook VBA and Custom Forms 1
M Outlook 2016 Outlook randomly unhides from taskbar Using Outlook 2
X Using Outlook 2013 and Outlook 365 Using Outlook 1
V Date and/or time error in Outlook Form Outlook VBA and Custom Forms 0
D Sending email from Office 365 alias in Outlook Using Outlook 4
B Spam folder not showing in Outlook Using Outlook 5
ThinkToday Calculate reply time of outlook mail Using Outlook 1
M Microsoft 365 Outlook keeps requesting password on Local Account Using Outlook 1
I Outlook 365 - import/attach PST file that used POP3 Using accounts in Outlook 0
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
K Outlook 2016 Outlook, Chrome, and Clio Using Outlook 5
O Outlook tasks - Add text column with multiple lines Using Outlook 3
A Run-time error '430' on certain emails when trying to set "Outlook.mailitem" as "ActiveExplorer.Selection.Item" Outlook VBA and Custom Forms 2
HarvMan Outlook 365 PST Report Using Outlook 1
V Upgraded Outlook Using Outlook 1
Similar threads