Outlook stopped working. It partially loads, then "freezes". The mouse pointer moves around but clicking on any control button gets no response. I asked for help in this forum on 3rd Nov, and a re-install was suggested. Thanks for the replies, but reinstalling Office hasn't helped. My wife doesn't use Outlook so I went onto her account and performed what is essentially a clean set up. This works fine, so presumably the issue is not the software, but is to do with corrupted profiles or similar (I'm no expert). I have tried running the .pst scan/ repair tool. This found errors, but repairing them didn't help. If a "clean" install is what I need, how can I do this? Otherwise any new suggestions would be welcome. Please bear in mind that I can't access any menus in Outlook when in my user account (I can in my wife's), so any fix would have to be outside Outlook itself. Incidentally my antivirus is F Secure, but this is probably not relevant since it is operating when using my wife's account.