Outlook 2003 & Windows 7 - composing email issue

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J

jf66



First timer here - hoping someone can help with a problem that has occurred for the first time this morning. I am running Windows 7 Home Premium 32 bit with Office 2003. Have been using Windows 7 for over a year now with no issue.

This morning when I go to compose a new email or reply to an exisitng email, no 'email window appears' (if that makes sense). I can see a new email window if I hover over the outlook icon on the bottom of the screen - but it won't open. The result is I cannot email!

I've had a quick scan around to see what can be done. Have run a repair using the Office disc and have also done a reset under the internet explorer / advanced tab - but no joy.

Anyone have any ideas - would be really appreciated.
 
B

Ben M. Schorr [MVP]



Do you have dual monitors by any chance? Have you tried rebooting your computer?
 
R

Ruchi Bisht



Try opening outlook in application safe mode and check if the issue occurs. To open outlook in application safe, click start > All Programs > Microsoft Office > Press and hold the Ctrl key and click "Microsoft Office Outlook 2003". If everything works fine in outlook safe mode, then disable the add-in(s). For information on disabling add-in(s) in outlook check the Microsoft link below:

http://office.microsoft.com/en-us/outlook/HP052427821033.aspx

If the issue still exists, try to create a new profile and then open outlook, for more information on creating a new profile check the Microsoft link below:

http://support.microsoft.com/kb/829918

Ruchi Bisht
 
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