Excel attachments and web page links are taking a long time to open

Status
Not open for further replies.
J

Josh Hittle

I have a user who is having an issue opening Excel 2010 attachments and navigating to links in emails. The user is using Outlook 2010, and when he clicks to open an Excel attachment it takes about 3:30 to open the file. I have tried many things including uninstalling/reinstalling Office 2010. I can't seem to figure out what is going on. Any help would be appreciated.
 
R

Ruchi Bisht

Is it happening with all the attachments or only with Excel attachments?

What is the size of the attachment?

If the file size is large it will take time to open the attachment.

Try sending a test e-mail to yourself with Excel attachment and check if you are able to open that attachment faster.

Ruchi Bisht
 
J

Josh Hittle

The delay only happens when trying to open Excel attachments and web page links. The size of the Excel attachments vary, but they are relatively small and usually nothing bigger than a few MB. I have tried several approaches including disabling all add-ons in Outlook, but the issue still persists. Once I completely unistalled/reinstalled Office 2010 it seemed to take care of the issue, but a day or two later the issue returned. The interesting part about it is that attachments would open fine in the morning, but around 1:30 - 2 p.m. in the afternoon the issue would start again and it would take at least 90 seconds to open a link or Excel attachment

I was able to locate the Outlook OLK file folder and deleted everything inside to clear the attachment cache, but that only temporarily fixed the issue.
 
R

Ruchi Bisht

Start the system in clean boot to check if any Non-Microsoft service is causing the problem and try to open the Excel attachments.

Note: Read the disclaimer mentioned in the article.

http://support.microsoft.com/kb/310353

Note: Once the trouble shooting is done start the system back in normal mode by following the instruction under “Steps to configure Windows to use a Normal startup state”.

Ruchi Bisht
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
E Re: Launching Excel file attachments from Outlook 2007 Using Outlook 1
K multiple excel attachment printing witkout opening attachments Using Outlook 2
A In Outlook 2010, I cannot preview Work or Excel attachments, even though all of the previewing optio Using Outlook 9
S Excel VBA and shared calendar issue Outlook VBA and Custom Forms 4
N Extract Outlook emails to excel Outlook VBA and Custom Forms 2
M Extract all links from Outlook email, send to Excel Using Outlook 2
O Email not leaving Outbox when using Excel VBA to sync Outlook account Outlook VBA and Custom Forms 4
C Pull Outlook shared calendars items from Excel Outlook VBA and Custom Forms 4
S How to export urls from email to excel and check the status of the url ? New Slipstick.com Articles 6
S save email from excel Outlook VBA and Custom Forms 1
B Outlook Business Contact Manager with SQL to Excel, User Defined Fields in BCM don't sync in SQL. Can I use VBA code to copy 1 field to another? BCM (Business Contact Manager) 0
C Trying to populate an appointment ComboBox from Excel Outlook VBA and Custom Forms 2
M Auto-export mail to Excel Outlook VBA and Custom Forms 2
E Accessing shared outlook folder doesn't work since switch to new outlook/excel Outlook VBA and Custom Forms 11
E Copying the whole e-mail body into excel Outlook VBA and Custom Forms 0
E Copy e-mail body from outlook and insert into excel Outlook VBA and Custom Forms 3
E Copying data from e-mail attachement to EXCEL file via macro Outlook VBA and Custom Forms 38
S Find a cell value in excel using outlook vba Using Outlook 1
K Update Appointment category when changed in Excel Using Outlook 3
A Script to fetch data from mails in restricted collection and sending them to excel Using Outlook 1
D Paste Excel table into Outlook message Outlook VBA and Custom Forms 7
J Outlook 2013 Extract Flag Completed dates to Excel Macro Outlook VBA and Custom Forms 16
D Retrieving Tables from outlook to excel Using Outlook 14
J Copy or Export Outlook Mail to Excel Outlook VBA and Custom Forms 6
nathandavies Email Details to Excel & Save as .MSG on one macro - combination of 2 macros Outlook VBA and Custom Forms 3
N Export details to a excel spreadsheet using macros Using Outlook 0
P How to copy and append data from Outlook 2016 message into Excel 2016 workbook Using Outlook 0
T Outlook Calendar 2016 import Excel Using Outlook 1
D Macro sending outlook template from Excel list Outlook VBA and Custom Forms 6
N Lookup Value From Excel and Reply With Matching Value Using Outlook 0
D send email from Excel using outlook template Outlook VBA and Custom Forms 3
Diane Poremsky Importing Lists from Excel to Outlook New Slipstick.com Articles 0
N Paste content to Excel when .txt file (attachment) is opened Outlook VBA and Custom Forms 1
R Macro to copy email to excel - Runtime Error 91 Object Variable Not Set Outlook VBA and Custom Forms 11
M Creating Outlook Appointments from Excel Cells Outlook VBA and Custom Forms 1
M Linking Excel Cell to Shared Contacts Outlook VBA and Custom Forms 7
H Macro to Copy Specific content from Mail Body and Paste to Excel Outlook VBA and Custom Forms 4
R Exporting Excel data to Outlook 2016 Calendar Outlook VBA and Custom Forms 20
K Macro to search emails between two time slots on public folders with excel export Outlook VBA and Custom Forms 12
Diane Poremsky Use a macro to copy data in Outlook email to Excel workbook New Slipstick.com Articles 0
A How to export one email data to excel Using Outlook 1
W macro to export outlook emails to excel Outlook VBA and Custom Forms 6
B Importing Text from Excel to Outlook 2013 Calender Using Outlook 0
A Populate Excel from Outlook Userform Outlook VBA and Custom Forms 3
B Import Excel Text into Outlook Calender Using Outlook 4
J Outlook Macro to Update Sharepoint Excel File Using Outlook 1
K Extract email to excel from a specific sender Outlook VBA and Custom Forms 3
C Copy email to excel runtime error 5020 Using Outlook 5
O VBA to extract email (fields and body) to Excel Outlook VBA and Custom Forms 14
P Selecting specific calendar from Excel Outlook VBA and Custom Forms 5

Similar threads

Top