hacked account preventing outgoing emails from unathorized users

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T

tonywaet

I have office 2003, and last night at 4 in the morning when my computer was off every person in my contact list recieved a similar spam email. anyone know what I can do about this?
 
B

Ben M. Schorr [MVP]



Do you see those spam messages in your Sent Items folder?

What kind of account is this? POP3? IMAP? Hotmail? Exchange? Something else?

It couldn't have come from your computer if your computer was turned off.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange


change your password immediately.

See the following articles for more info on any error messages you receive when sending:

Mail rejected by Windows Live Hotmail for policy reasons
http://windowslivehelp.com/solution.aspx?solutionid=7a3ea308-d12e-486d-9005-78e3babb289f

Error message: This account is currently blocked from sending messages for Terms of Use violation
http://windowslivehelp.com/solution.aspx?solutionid=5bed0615-bcaf-4151-912e-c9ab87e1fdb5

Error message: You have sent the maximum number of messages in a 24-hour period
http://windowslivehelp.com/solution.aspx?solutionid=5ac2a039-9235-4
 
T

tonywaet

Yes these items do appear in my sent items folder, this is a hotmail account I am using on outlook 2003. it did it again today around 2 o'clock. I have changed the password to access outlook online. but I really do not want to take an delet this account just open another. i had this problem with my old yahoo account. I do not know if i have a virus or malware or what ever, but I have deleted my contacts list.
 
B

Ben M. Schorr [MVP]

Yes these items do appear in my sent items folder, this is a hotmail account I am using on outlook 2003. it did it again today around 2 o'clock. I have changed the password to access outlook online. but I really do not want to take an delet this account just open another. i had this problem with my old yahoo account. I do not know if i have a virus or malware or what ever, but I have deleted my contacts list.

I think the password change is the best step. Hopefully you picked a good password. See this article:http://www.officeforlawyers.com/lawtech/12things.htm #1.

Let us know if it happens again after the change.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange


Did they access the account after you changed the password? If not, the computer may or may not be infected with malware - the most common way of getting passwords is by phishing attempts. You probalby won't need to get a new account if the password change keeps them out.

If you changed the passwrd and they still got in, your computer is infected with malware and it needs cleaned. Do not use it for banking or online purchases until you are 100% sure its clean - the bad guys can get your account numbers.
 
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