MS Outlook 2007 sent items disappear in Sent Item Folder

Not open for further replies.



It could be worn out subject but anyway. For some reason my Outlook 2007 Client dosn't want to save sent e-mails in Sent Item Folder.

It happend oneday and I can't sort it out. Thing is it appears there for, let say 5-6 seconds, and disappeared afterwards. There are no specific rules set up, the check box *Save Copy of Messages in Sent Items Folder* is checked on, the Current View shows all messages.

So, I don't know what to do. Has anybody encountered such a problem?

Raju S Das

Ensure that there are no rules created which moves emails from "Sent Items" folder to another folder. If found delete them.

If you do not have any such rule created, then create a new Outlook profile and check if it resolves the issue.

Check the link below for information on creating new profile in outlook.



Still doesn't work. There are no rules set up, I doublechecked. I created the new profile and there is still the same problem. E-mails in Sent Items Folder, which have just been sent, are disappearing in 5 seconds. I can see them only for a while (5 sec) and they go to nowhere.


There is no virus scanner integration because there is no one installed. I've just realised and that was news for me. That's due to the system was maintained by different person who's left company. I'm trying scanning system with antivirus, but I'm not sure malware cause the problem. But who knows.


Has anybody any ideas? Should I just reinstall it? Could be there easier way?

Roady [MVP]

Which mail account type are you using?

Is this account synched with a mobile device?

Robert Sparnaaij


Raju S Das

Try the below mentioned steps check you are able to view all the emails in sent items folder.

Click start> Run> Outlook /cleanviews


Click start> Run> Outlook /cleanviews

Done. It still doesn't work. An email disappeared from Sent Items Folder in 10 seconds after it'd been sent.


Is this account synched with a mobile device?No, it is not. There are no mobile devices in use.

Raju S Das

Restart your computer in clean boot mode and check if it works fine.

Click on the Microsoft link below to know more about clean boot mode.

Note: Ensure to reset the computer to start in normal mode after you have finished troubleshooting.
Not open for further replies.
Thread starter Similar threads Forum Replies Date
D Outlook 2007 Sent items have date in the future Using Outlook 1
R Microsoft Outlook 2007 emails are sending but staying in Outbox & send items are not in Sent box Using Outlook 2
G Outlook express 6.0 missing the attachment form the mail sent by outlook 2007 Using Outlook 4
A Outlook 2007 - single exchange Sent items, duplicate IMAP sent items? Using Outlook 2
M Outlook 2007 and 'Save sent item To' Other Folder Using Outlook 1
P Microsoft 2007 Office Outlook - Large file already confirmed sent but still in out box Using Outlook 3
M Sent Email hangs in taskbar with Outlook 2007 Using Outlook 1
P Outlook 2007 doesn't show items that are sent in the sent folder. Using Outlook 2
V Outlook 2007 - Reply emails sent from wrong account Using Outlook 1
D Outlook 2007 Display Sent item not correctly Using Outlook 1
D In Outlook 2007 repeating email sent countless times Using Outlook 2
I Outlook 2007 Out of office Forward of email sent to a Distribution List member Using Outlook 1
M Inverted Commas Around Email Addresses In Sent Items - Outlook 2007 Using Outlook 2
M Outlook 2007/iMap - Sent messages appear in inbox. Using Outlook 4
J wireless always allows me to send/receive emails via outlook 2007. recent move to university gives me internet access but no emails can be sent or rec Using Outlook 1
D First email in outbox not going through in Outlook 2007; additional emails do get sent Using Outlook 10
K Outlook 2007 restart after trying to view Outlook 2003 email sent by colleague Using Outlook 2
D Outlook 2007 Inbox Field Headers (From/Subject/received) cannot be set individually from Sent Items Using Outlook 2
D MS Outlook 2007 Sent email is sent from incorrect mailbox. Shows up in the wrong email sent mailbox account Using Outlook 4
F Outlook 2007 Sent Items Synchronization with Exchange Server Using Outlook 1
D MS Outlook 2007 Sent email is sent from incorrect mailbox. Shows up in the wrong email sent mailbox account. Using Outlook 1
R email sent from Outlook 2007 to any address is instantly aborted. Using Outlook 8
F Outlook 2007, crashes when you open sent items Using Outlook 3
T Missing sent items from Archive in Outlook 2007 Using Outlook 4
A Outlook 2007 not showing hyperlinks (in automated emails sent in plain text.) Using Outlook 11
C Outlook 2007 calendar invites sent from account. Using Outlook 4
B Outgoing mail not sent - 'Sending' reported error (0x8004210B)'. Outlook 2007, XP, Hotmail Using Outlook 8
S Verwendung von Outlook 2007 Using Outlook 0
A Arthur needs help with 2007 Outlook e-mail Using accounts in Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
S outlook 2007 calendar search Using Outlook 6
B Migrate Outlook 2007 to Office 365 Using Outlook 3
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
R Outlook 2007 only loads some appointments Using Outlook 0
C Move Outlook 2007 to new PC with Outlook 365 Using Outlook 3
J Outlook 2007 Hide Messages Option not Available Using Outlook 2
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 4
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 0
B Server errors Outlook 2007 Using Outlook 1
S Reboot of frozen windows7 results in changed outlook 2007 settings Using Outlook 1
S Outlook 2007 printing wrong email address at top of page Using Outlook 8
M Configure outlook 2007 to accept digital signatures Using Outlook 2
D Outlook 2007 crashes when opening an email Using Outlook 2
R New chap saying hello and needing advice on Outlook 2007 thumbnails Using Outlook 3
icacream From Outlook 2007 to 2016 ! Using Outlook 9
vodkasoda Object could not be found Error in Outlook 2007 Outlook VBA and Custom Forms 5
S Outlook 2007: Address Cards allow entering text! Why? Using Outlook 3
S View Appointment in Text Wrap in Outlook 2007 Month Calendar View Using Outlook 0
L Outlook 2007 Separate the Send/Receive functions Using Outlook 2
M Outlook 2007 Contacts Glitch: Creating a new email Using Outlook 1
Similar threads