I receive several items in my spam folder and some of the email are not spam. I click on one to select it and then go to the down arrow under " Junk" and click on " Never Black Sender" . This doesn't help, Outlook still considers the email to be spam and continues to direct them to the spam folder. I would like to get them in my inbox. I have also selected one of these non-spam emails and beside doing the " not spam" I move them into my inbox. But nothing works. Outlook still considers them spam. How can I change this selection by Outlook?