Outlook 2010 Closes the Window When I Click "Next Item" (Down Arrow)

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T

The Darkfriend

While reading emails in Outlook 2010 (32-Bit), when I click the down arrow to read the next email, the window closes. The behavior is the same if I use the keyboard to do CTRL + >.

My OS is Vista Ultimate 32 bit.

Any help is appreciated.
 
S

Sachin Shetty

Open outlook in its safe mode and check if the same issue occurs. To do so do the following:

Click start > All Programs > Microsoft Office > Press and hold the Ctrl key and click "Microsoft Office Outlook 2010". If everything works fine in outlook safe mode, then disable the add-in(s) and verify the status.

To disable Add-ins click 'File' > 'Options' > 'Add-Ins' > select 'Outlook Add-ins' under 'Manage:' and click 'Go' > now uncheck all the check boxes and click 'Ok'.

If the issue still exists create a new profile for outlook and then check if it resolves your issue. Click here for information on creating outlook profiles.

 
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