Emails sent are received garbled

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dfin98

Some email sent are being received by the recipient with the message body garbled. There are sometimes html tags like " -< imes New Roman" '>" visible in the message.

The problem does not seem to be with the receiving person's email client, as even on their webmail, the problem is visible.
 
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Sachin Shetty

It looks like the text font is fine on your end, but at the recipients end it is garbled.

If fonts appear fine on your end and does not on the recipients, then the problem is on the recipient"s computer. The same font that you have might not be installed on the recipient"s computer.

Try changing the font type and verify the status.

 
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dfin98

The font involved is Time New Roman, which is installed on both PCs in question.

There's definitely something funny going on that is garbling the html.

Dave
 
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Ezil Vinoth

Is the issue with one particular recipient or will all recipients to whom you send the email?

Check your sent items in Outlook; do you have any issues with email?

What type of account configured in Outlook (POP IMAP or Exchange)?

Sent a test email to yourself and check in Outlook and webmail and verify the issue.
 
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dfin98

The issue is not with one particular recipient, it's happened with a few different recipients, both inside and outside the domain. We're looking for examples where a garbled message was copied to someone else to see how the other recipient received it. Outlook Sent Items look fine. These are all POP accounts. It's happened with users who are on completely different SMTP servers.I'll have users send test messages to themselves to see, but it doesn't happen all the time.The problem seems to be happening with emails sent from Outlook 2007 or 2010.If you look at the garbled message in webmail, it is garbled there. I've setup new Outlook profiles for a few of the users and that mat have helped, but it's too early to say for sure. We don't want to have to do this for the entire company.

Update - I just received one of these garbled messages myself from one of the affected users (he's running Outlook 2010). I pulled out the html from the affected area and compared it to another message from him that is ok.

From ok message:

<span style=" font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(51, 51, 51);" >&nbsp;</span>

<img id=" Picture_x0020_1" src=" cid:image002.jpg@01CB97F1.0B9FB6C0" alt=" Lock_logo_ENG[1]" height=" 61" width=" 287" >

<span style=" font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(51, 51, 51);" >&nbsp;</span>

From bad message:

<span style=" font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(51, 51, 51);" >&nbsp;</span>

<span style=" font-size: 11pt; font-family: "Garamond","serif"; color: rgb(51, 51, 51);" >

id=" Picture_x0020_1" src=" cid:image002.jpg@01CB97E7.A27CF990" alt=" Lock_logo_ENG[1]" &gt;<o:p></o:p></span>

<span style=" font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(51, 51, 51);" >&nbsp;</span>

This is happening in his signature. I'm not sure why the second one has the second line with the Garamond in it, where the first one doesn't.

In the bad message you can see that at the start of the third line, the start of the img tag is missing. This results in the message I received reading as follows where the signature should be:
id=" Picture_x0020_1" src=" cid:image002.jpg@01CB97E7.A27CF990" alt=" Lock_logo_ENG[1]" >

Thanks,

Dave
 
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