Outlook will not load new email.

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M

Manofcloth

Outlook does not load new email for some reason. This is a windows live account. Error in Outlook Send/Receive Progress says that " Task 'xxxxxx@hotmail.com' reported error (0x00040820). This is definitley a synchronization error with the inbox. The last few days the send/receive box on the bottom has also been stuck for some reason, stuck on the " processing" step of syncing.
 
G

Gérard Oomens [MVP]

On Mon, 29 Nov 2010 18:18:30 +0000, Manofcloth wrote:

Outlook does not load new email for some reason. This is a windows live account. Error in Outlook Send/Receive Progress says that " Task 'xxxxxx@hotmail.com' reported error (0x00040820). This is definitley a synchronization error with the inbox. The last few days the send/receive box on the bottom has also been stuck for some reason, stuck on the " processing" step of syncing.

Remove the hotmail account and close Outlook. Restart Outlook and add

the account again. Does that help? How large is your ost file?

No more information in the synchronization log?

Gérard
 
M

Manofcloth

What is the ost file? And there is no other information in the synchronization log. When I remove then add it again the same thing happens. What I forgot to mention is that it does add some email but only up to email from last month for some reason. It doesn't load anything new. in the send/receive it is just stuck at 'synchronizing' all the time.
 
G

Gérard Oomens [MVP]

On Mon, 29 Nov 2010 21:31:53 +0000, Manofcloth wrote:

What is the ost file? And there is no other information in the synchronization log. When I remove then add it again the same thing happens. What I forgot to mention is that it does add some email but only up to email from last month for some reason. It doesn't load anything new. in the send/receive it is just stuck at 'synchronizing' all the time.

The ost file is the local storage of your messages, if you use Outlook

Connector. Location (hidden):

C:\Users\<name>\AppData\Local\Microsoft\Outlook

Gérard
 
M

Manofcloth

I am sorry I meant it is stuck on 'processing' not synchronizing. Also do you think the fact that I have thousands and thousands of emails in my inbox already has something to do with it?
 
G

Gérard Oomens [MVP]

On Mon, 29 Nov 2010 21:36:54 +0000, Manofcloth wrote:

I am sorry I meant it is stuck on 'processing' not synchronizing. Also do you think the fact that I have thousands and thousands of emails in my inbox already has something to do with it? 

Yes, that's why I asked how large your ost file is.

Gérard
 
M

Manofcloth

The current .ost file for my email is 4.90 gb. I just opened outlook for the first time today in a few days and all the messages were loaded from the last time I used it (around 5-6 days ago) but all messages that show up in hotmail since then have not even though I opened it today.
 
G

Ganesh Kumar N

Try to reduce the size of the ost file on the server. You can also create a new PST file in outlook and move the emails from the ost file to PST to reduce the file size.

Ganesh Kumar N
 
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