Email is received in 'Plain Text' and can not be viewed in 'HTML'. Sender indicates Email is sent in HTML.

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Confused RB

New computer is Windows 7 and I installed Office Pro Edition 2003. Most Email is received OK, But some is Plain Text and can not be changed via EDIT, and switching to HTML. Trouble shooting using Windows 7 indicated "Incompatible Application". I installed a TRIAL version of Outlook 2010 and Email nessages remain a problem.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

Did you let Windows sets Outlook to compatablity mode? That is not necessary and can cause other issues. (

Is Mcafee scanning email? Try starting outlook in safe mode and see if it works (old mail may remain plain text - new mail should be the proper format).
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