Cannot send emails. Format suddenly changed.

Not open for further replies.


I don't know what I could possibly have done to Outlook. Yesterday I pulled in my emails and was going to reply to one, and noticed that on the email there was no "reply" "forward" or "send" tabs.

On the toolbar there is "reply", so I clicked that and was able to enter a reply, but still no "send" tab. If I go to "tools" and click "send", it does not send. When I click out of email it adds it to my "drafts" folder, but I cannot send any emails.

Also, the frame around the email looks almost "ghosted", like it is transparent.... HELP!

Roady [MVP]

Sounds like you haven't got an account configured or haven't activated Outlook yet.

Check your account settings via; Tools-> Account Settings...
Check if you have activated Outlook already; Help-> Activate Product...


Thanks, Roady. I have been using this Outlook for several years now. I have not changed anything. Everything appears configured correctly and activated. Just suddenly, 2 days ago now, I go in and pull in emails, and this is what I have. Kinda mind-boggling.

I am not a techie, but am somewhat computer savvy. This Outlook supports 6 different email account, and the same is happening on all of them. If I go to my Yahoo account and open an email there, I can reply, etc. It is definitely an Outlook problem.

any other ideas are appreciated.

Roady [MVP]

Can you repro this issue in Outlook Safe Mode?
Start-> type; outlook.exe /safe
(note the space in the command)

If it works now, your issue is most likely caused by an add-in.
Which add-ins do you have installed?

Disable them all and see if the issue still occurs. If not, you can enable them one-by-one to find the culprit. For details see;


Roady, none of the above worked. I guess I'll have to take the time to uninstall and then reinstall Outlook. Maybe that will help. If it does, I will post results.

Thanks anyway, and if you have any other ideas, please let me know.
Not open for further replies.
Thread starter Similar threads Forum Replies Date
B Cannot send emails-stuck in OutBox: OUTLOOK 2013 Using Outlook 4
L Cannot send emails through account in outlook 2013 Using Outlook 0
L Cannot send emails through account in outlook 2013 Using Outlook 2
N cannot send emails-SMTP Ports not working for Hotmail Pop3 Using Outlook 3
F Cannot receive emails unless I send one to myself Using Outlook 1
J 0x800408FC 0x800CCC0D Error messages, cannot send or receive emails Using Outlook 2
G Using Outlook 2010, we can send Emails but cannot receive any through Outlook Using Outlook 2
L I am using my gmail on my Outlook 2003. I can receive emails but I cannot send emails on my gmail account using Outlook. Using Outlook 2
S Cannot send emails from Outlook Using Outlook 2
F user cannot send emails on exchange 2003 - Settings? Using Outlook 2
R Cannot send emails Using Outlook 4
J Err Code Ox800CCC80 cannot send emails but can receive. Using Outlook 2
S Outlook 2010: Can Send but Cannot Receive Emails Using Outlook 2
R I can send emails however cannot receive Using Outlook 1
M I cannot send emails using outlook using windows 7 Using Outlook 2
B I cannot receive new emails but I can send them. Using Outlook 2
M i cannot send emails from my outlook Using Outlook 1
R Cannot SEND emails from yahoo account set up in Outlook Using Outlook 4
O Cannot send emails to multiple addresses Using Outlook 2
C can receive emails, cannot send Using Outlook 5
T Cannot send emails. Using Outlook 7
C Outlook 2007: Can receive emails but cannot send Using Outlook 1
I Outlook 2007 Cannot send encrypted emails to certain recipients Using Outlook 3
L Cannot send/reply to emails in Outlook 2007 Using Outlook 2
D My AOL emails went from AOL to Outlooks. I cannot send from Outlooks. Using Outlook 1
B Cannot send emails but can receive emails? Using Outlook 1
C Suddenly cannot send hotmail account emails from Outlook 2007 Using Outlook 7
D I just upgraded to Office 2010. Cannot send emails Using Outlook 3
R Outlook 2013 cannot send email error 0x700700c1 Using Outlook 1
V Cannot send email to group Using Outlook 12
I User cannot send attachments Using Outlook 12
J cannot send email from exchange2010 to exchange2007 Exchange Server Administration 8
H Cannot send Email Using Outlook 2
E Outlook cannot connect to your incoming (POP3) e-mail server/Cannot send mess. Using Outlook 0
K Outlook 2010 'cannot send on behalf of' when changing calendar apointment Exchange Server Administration 0
P Outlook 2007 - cannot send email "You do not have the permission to send the message on behalf of th Using Outlook 2
B cannot send or receive email from a specific provider Using Outlook 3
L cannot send email from Internet Explorer in Outlook 2003 Using Outlook 12
M Cannot send email Using Outlook 1
M Cannot send or reply Using Outlook 4
M Cannot send email and get error code Using Outlook 2
M Right Click > Send to Mail Recipient, has no effect__Other programs cannot access the email client Using Outlook 3
B Cannot send , reply or forward from Outlook 2007 Using Outlook 2
A Cannot send or receive email on Outlook after Microsoft Update this AM Using Outlook 4
L I get a send/receive error, cannot connect to the server. Using Outlook 2
S Cannot send document as email by right click and send as email Using Outlook 1
G Ihave 4 accounts in office 2010, all of them receive mail, but only one allows me to send, other accounts gives me error cannot be reached '550 #5.1.0 Using Outlook 2
A Cannot send to one or more delegates Using Outlook 2
R Send/Receive error Outlook Data File Cannot be accessed Using Outlook 9
Similar threads