Outlook no longer sends out messages ('Use Inbox Repair Tool')

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Alan from Cobham

I have been running Microsoft Office Outlook 2007 on my Dell with Windows 7 Home Premium 64-Bit for over 6 months with no problem. Since today I can no longer send messages from Outlook (neither from my hotmail account nor from my own URL email account). Also, I cannot move emails from my inbox to an email folder.

The message I get is:"Errors have been detected in the file C:\Users\...\Outlook\Outlook.pst. Quit Outlook and all mail-enabled applications and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the Inbox repair tool, see help." There it says:"Scanpst.exe is installed when you install Outlook. It is located at:

drive:\Program Files\Microsoft Office\OFFICE12".

I click on Scanpst.exe and I am then told: 3. In the Enter the name of the file you want to scan box, enter the name of the .pst or .ost file that you want to check, or click Browse to search for the file, but what file should I check? I get a list of all my folders on the C:\ drive.

Where do I go from here please? I have entered *.pst and tried other potential solutions, but to no avail! Alan

Russ Valentine

It's always a good idea to know where your data is so you can back it up. If you haven't payed attention to where your Outlook data file is and what it is called, just look at the properties of your root folder in Outlook to learn that information. That way you'll know what to tell the Inbox Repair Tool.Russ Valentine

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

Instructions are at http://www.outlook-tips.net/beginner/scanpst.htm - you want to browse to your pst folder. In Outlook 2007, the default location is under your Window user account folders at \Local Settings\Application Data\Microsoft\Outlook. you can paste the following line in the address field to get there:

%USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook
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