Cannot start Microsoft Outlook... Cannot access file...

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T

Trilogy Fable

I cannot open Microsoft Outlook. I get this error message:

" Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file

C:\User\[User name]\AppData\Microsoft\Outlook\[email address]_hotmail.ost cannot be accessed. You must connect to Microsoft Exchange at least once before you can use your Outlook data file (.ost)."

> ...

I have not had any problems with Microsoft Office Outlook 2010 for some time, however, it is totally useless now.

I have tried " outlook.exe /resetnavpane" but the above message keeps reappearing and I still cannot access MS Outlook. Any ideas of how to fix the file?
 
B

Brian Tillman

If this happened to me, I'd use the Mail applet in Control Panel to delete the Hotmail account from the mail profile and then re-add it.



 
E

Ezil Vinoth

Follow the steps below.

1) Remove the Hotmail account from Outlook. Refer to the link below for information on how to remove accounts from Outlook.
http://office.microsoft.com/en-us/outlook/HA012316341033.aspx

2) Delete the .OST file(s) associated with the Windows Live account.

a. Click on Start > All Programs > Accessories > Run.

b. Copy and paste the following text in the Open field and then press "Enter".
%userprofile%\Local Settings\Application Data\Microsoft\Outlook

3) Now configure the Hotmail account using Outlook connector in Outlook.

Refer the link below for information on how to add Windows Live account in Outlook.
http://office.microsoft.com/en-us/outlook/HA102218231033.aspx
 
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