Microsoft Outlook 2007 may experience Send/Receive or performance issues after a recent update (KB2412171) has been installed on the computer

  • Thread starter Girish Kumar Somasundaran
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Girish Kumar Somasundaran



Original title: Performance issues when changing folders after installing update (KB2412171) for Microsoft Office Outlook 2007

I"m experiencing performance issues when changing folders after installing update (KB2412171) for Microsoft Office Outlook 2007. I"m also missing the AutoArchive feature. Can you help?
 
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Ruhul Laskar



If your machine has automatically downloaded the Office Outlook 2007 update KB 2412171, you may experience one or all of these issues in Outlook 2007:

· There is a delay when switching between email folders in the navigation pane

· The Auto Archive feature is no longer available

· You encounter errors when sending or receiving email

At this time you will need to uninstall Update for Microsoft Office Outlook 2007 (KB2412171) to resolve the issue.

Steps for uninstalling the update:

For Windows 7 and Windows Vista

· Click Start > Control Panel > Programs and Features

· Click View installed updates.

· In the list of updates, locate and click update (KB2412171), and then click Uninstall a program

For Windows XP

· Click Start>Run. > Type appwiz.cpl, and then click OK.

· Click to select the “Show updates” check box.

· In the list of updates, locate and click update 2412171, and then click Remove.

For information on how to uninstall Office updates, please refer to KB article 903771.

Note:

If you continue to experience performance issues in Outlook 2007 and you were unable to locate and remove this update follow the steps provided in this knowledge base article:
940226 - How to troubleshoot performance issues in Outlook 2007
 
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