Outlook 2010 Messages with embedded pictures cannot be viewed offline

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Embedded pictures in message can be viewed only when settings allow the pictures to be downloaded. That's fine, but it only works when online. When online, allowed pictures are downloaded every time the message is viewed. When offline, Outlook attempts to download the allowed pictures but cannot -- since they were not saved with the message body, they cannot be viewed when offline.

Outlook 2007 and 2003 worked differently -- once embedded pictures in a specific message were allowed, they were downloaded for viewing and optionally saved with the message body, in the .pst file, for subsequent viewing without having to redownload the pictures.

Is there a fix for this Outlook 2010 incompatibility/defect?

Jennifer Zhan


I have tested on my side, and I can view all embedded images when my outlook 2010 is offline.

If you see red X instead of embedded image, please refer to this article:


Also you can try this method:

1. Start, Run (or Find in Vista) and type regedit and click okay.

2. Go down the list on the left hand side of the Registry Editor screen to HKEY_CURRENT_USER \Software\Microsoft\Office\14.0\Outlook\Security, and finally highlight OutlookSecureTempFolder.

3. On the right hand side of the screen you will see %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ .

Note the %USERPROFILE% may be the user"s name instead.

4. Highlight and delete %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\

Hope that helps.
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