Installing Entourage 2008 Web Services Edition

  • Thread starter Jonathan Springborn
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J

Jonathan Springborn



Hello,

I am unable to install Entourage 2008 Webservices Edition on my MAC. Office 2008 installed just fine. I had to install a security update and that was not easy, but it finally did install so my Web Services would install. It doesn't install no matter how I try, either download or moved on a jump drive. The error message I get is unsble to install to the hard drive, which is the installation point. Could this be an issue with looking for the original install? The Office 2008 was an upgrade and the Web Services was an upgrade also.

Thoughts?

Thank you!
 
J

Jahawk



Hi Jonathan,

Below is the procedure for upgrading from a previous version of Entourage to latest. Possibly, the old version of database may be the main cause of the issue.

Plus here are some links for properly removing Office for Mac completely from your machine …

http://support.microsoft.com/kb/2027822

http://www.entourage.mvps.org/install/remove_office.html
<This is what I got from the Support Lead here for Outlook 2011 for Mac, from another upgrade issue where Entourage EWS as crashing &hellip;. HTH &hellip;>

This is what we recommend when you upgrade from Exchange 2003 to Exchange 2010.

1. Move your mailbox to Exchange 2010 backend server.
2. Make sure that you have all your data on the server.
3. Dump the local (Exchange 2003) Entourage identity.
4. Upgrade to Entourage EWS.
5. Create a new profile in Entourage and allow Entourage to sync the complete data from the server.

I have also seen this issue (Entourage EWS crash) specifically when you have messages with attachments which are exceeding the EWS limit set on the server. It would be really helpful if the customer can share the crash log with us.

The last suggestions about providing Crash Logs, your customer should do that working with MS Support (thru whatever channels that are available to them at this moment, before Office 2011 for Mac "General Availability" on Oct 26th), if the issue still does not go away after working on the recommended upgrade path above.

Jonathan, if that does not help or you don't feel comfortable doing a complete removal and reinstall, I would suggest that you call in and open a Microsoft Support Incident with our Entourage team for this issue. Please see the following page for details on opening a case with us http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone.

Thanks and take care,

Jahawk MSFT
 
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