Outlook 2010 crashes when trying to access signature

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R

RogGog

Accessing signature in Outlook 2010 causes the outlook program to crash. I receive the following error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: mso.dll
Fault Module Version: 14.0.4760.1000
Fault Module Timestamp: 4ba90130
Exception Code: c0000005
Exception Offset: 008a7ce1
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
LCID: 1033
skulcid: 1033

I have repaired the install, created new profile, created new extend.data and outcmd.dat files, ran in safe mode, disabled add-ins and still no improvement and outlook 2010 keeps crashing. OS is Windows 7. The rest of Outlook seems to be working fine, just when I access signaures...any ideas?
 
H

Harry Yuan

Hi,

From your description , I understand that just when you access the signatures your outlook will crash.

So I recommend that you do these steps.
•Back up all your code / projects etc.
•Close outlook.
•Search for VBAProject.OTM (or whatever file is used to store your projects, there may be more than one)
For me it was in [Drive]:\Users\[Username]\AppData\Roaming\Microsoft\Outlook
•Move this file to another location.
•Open outlook.
•Go into VBA and recreate your projects from your backups.

•You should now be able to access signatures without crashing.

Sincerely,

Harry
 
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