Windows 7 64-bit - Outlook 2010 (32 bit) & Gmail IMAP

Discussion in 'Using Outlook' started by Pagan_Ranger, Nov 3, 2010.

  1. Pagan_Ranger


    Hi Everyone,

    Here is my issue:

    My employer uses Gmail Apps for our corporate email. I access this account from several systems (desktop, home, laptop, phone). I use IMAP to keep everything the same.

    With Outlook 2010, upon start of the program, it will sync and retrieve my emails. I can send messages, no problem. However, after the initial startup, it seems that the sync hangs and I do not receive any emails.

    If I close Outlook, then upon restarting the program, the emails appear.

    After doing some testing, it appears that Windows Firewall is the problem. If I disable the firewall, then I have no issues with Outlook.

    Is there some sort of special setting in Windows 7 Firewall (or in Outlook 2010) that will allow it to be enable and still allow my email to work the way I want?

    I have this setup on two other systems (Outlook 2007) and one of them is windows 7 64 bit with no problems. I do not want to buy another licence for 2007. 2010 should work.

    Thank you!
  2. Abdias Ruiz

    Abdias Ruiz


    Is there a Firewall Exception for Outlook? To check that, go to Control Panel, then Windows Firewall. Click the Option “Allow a Program through Windows Firewall”. In the list of Allowed Programs, is there an entry for Microsoft Office Outlook

    Abdias Ruiz [MSFT]

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