Outlook 2007 Windows Vista

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C

ckajit



Hi,

One of the users has been migrated from Windows xp/office 2003 to Windows vista outlook 2007 sp1.This was a clean install.

He has observed that when he deletes an email from outlook,it still shows in the particular folder.This email does not appear in the deleted items in owa.

He again deletes the email from owa and then the email is actually deleted.We have reconfigured profile ,renamed ost.Every time reconfiguring the profile resolves the iussue for sime time and it again reappears.The same issue is not observed in outlook 2003

Thanks in advance

By the way the we are using exchange 2003 sp3
 
S

Sally Tang



Hi,

I suggest scanning his system for viruses.

If no viruses found, check if this issue occurs in safe mode.

==============

1. Click Start, point to All Programs, and then point to Microsoft Office.

2. Press and hold the CTRL key, and then click Microsoft Outlook.

If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them.

Best Regards,

Sally Tang
 
C

ckajit



Hi,

Thank for the help.However,today when I asked him to log in on one vista box with outlook 2003 sp3 ,the issue did not appear.

He then logged in the outlook 2007 box and the issue appeared.We have also disabled all the addins.

Regards, Ajit
 
S

Sally Tang



Hi,

What"s the folder name? Is it Deleted Item folder in Outlook?

Also, can you see Recover Deleted Items from the Tools menu?

Best Regards,

Sally Tang
 
C

ckajit



HI,

Thank s for your help.

The issue is about synchronising folder in outlook 2007.The user is migrated to windows vista and outlook 2007.

This was a clean install.The local data an the server data is different and is not synching .

We have not observed this behaviour in outlook 2003.Should we install the hotfix suggested in KB933493.

Thanks And Regards

Ajit

Regards, Ajit
 
C

ckajit



Hi,

Yes I can see the deleted items folder in outlook

Regards, Ajit
 
C

ckajit

Outlook 2007 in cache mode - will not sync deleted items folder to serverRegards, Ajit
 
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