Outlook 2007 Will Not Remember Username

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G

gpellis

Typically, this would not be a problem except I need Outlook 2007 to remember usernames. On most of the systems it works fine. This is in a school setting. The biggest problem is our username includes the domain login. domain\user.name Well, Outlook is not remembering any of that and it is leading to a lot of confusion because people are not aware that they need to type that domain portion in before logging in. My own Outlook remembers my username, as do most of my users. However, there are a select few where Outlook will not remember the username when the login screen pops up.
Anyone have any ideas? I have gone through and set up the account again on the computer, put everything in manually to ensure it worked properly. However, it still will not remember the username for the person.
 
S

Sally Tang



Hi,

To have Outlook remember your email account's password:

===================

· Select Tools | Account Settings... from the menu.

· Go to the E-mail tab.

· Highlight the desired email account.

· You have to set Outlook to remember the password for each account individually.

· Click Change....

· Make sure Remember password is checked under Logon Information.

· Type the email account's password under Password:.

· If your outgoing mail server requires a different password (which is unlikely):

· Click More Settings ....

· Go to the Outgoing Server tab.

· Make sure Remember password is checked under My outgoing server (SMTP) requires authentication.

· Type the SMTP server's user name and password under User Name: and Password: respectively.

· Click OK.

· Click Next >.

· Now click Finish.

· Click Close.

If Outlook asks you to enter your password every time you check mail although you have Remember password set for the account, wrong settings for the "Protected Storage System Provider" might be the cause. You can troubleshoot the issue by the suggestions in this KB article:

Save password setting not retained in Outlook or Outlook Express

http://support.microsoft.com/kb/290684

Best Regards,

Sally Tang
 
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