Outlook crashing, event ID 1000

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pstoric

I have one user that constantly has her outlook crashing with event ID 1000 in the event viewer. The exact error is below:
Event Type: Error

Event Source: Microsoft Office 12

Event Category: None

Event ID: 1000

Date: 10/29/2010

Time: 3:38:05 PM

User: N/A

Computer: JLT6QC1

Description:

Faulting application outlook.exe, version 12.0.6423.1000, stamp 49b08185, faulting module ntdll.dll, version 5.1.2600.5755, stamp 49901d48, debug? 0, fault address 0x0001b21a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I have already rant he diagnostic and disabled any un-necessary outlook add-ins without luck. Any suggestions?
 
H

Harry Yuan

Hi,

From your description , I understand that your Outlook crashes constantly with the Event ID 1000.

So I recommend you try the solution below.

1. Make sure your Outlook is closed.

2. In regedit, go to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\ Outlook

3. Deleted the Data key (after exporting a backup copy)

4. Launched Outlook.

Sincerely,

Harry
 
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