Outlook Connector & Java Script cannot upgrade

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Both fail due to "Could not access network location %AppData%\." A file of that name exists in the directory of a user with administrative authority -- perhaps moved there by mistake. Where does it belong?

Jennifer Zhan


This problem occurs because there are incorrect entries in the Shell folder of the user who is logged on to Microsoft Windows. When Windows Installer accesses the Shell folder assignment of the user who is logged on to the computer, Windows Installer cannot locate the correct entry.

The steps to correct this problem involve editing the Windows Registry. Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.

Here are the steps to fix it.

1. Click Start, click Run, type regedit in the Open box, and then click OK.

2. Locate the following registry key:

<samp>HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\</samp>

3. Delete the entries that show the path that is listed in the error message.

For more information, you can refer to this KB article:


Also you can refer to this post for similar issue:


Hope that helps.


Thank you Jennifer. I backed up the registry and prepared to run Regedit, when along came Mr. FixIt, and my troubles ended. I was impressed! Adobe Reader and Outlook Connector updated OK . . . I probably won't even notice Java Script doing the same.
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