Outlook 2010/multiple exchange accounts/new mail notification on one only

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J

jpresto

Hi, is there a way to have multiple exchange accounts in Outlook 2010 but just have new mail notifications on the first only?

I tried having the first exchange account open an additional user, but running into memory errors as a result. Found the solution to that by adding them as separate accounts, but this creates noise with mail notifications, reminders, etc-

Thanks in advance - Joe
 
S

Sally Tang

Hi,

I am writing to see how everything is going with this issue. Is the problem resolved? If there is anything I can do for you, please feel free to let me know.

Sally Tang

 
J

jpresto

I'm seeing that for sent email to second exchange account, the desktop notification appears - is there a way to avoid this?
 
S

Sally Tang

Hi,

Have you used any rules for the emails in the second account? By default, only the default mail store will get the new mail icon. You can use rules to pop up a desktop notification for the other accounts but the icon will only appear for the default account.

Sally Tang


 
J

jpresto

No, just defaults. I don't know about the new mail icon but the desktop notification pops up for both types. How would you recommend that be managed?
 
A

Abdias Ruiz

Are either the primary or secondary Exchange accounts running in Cached Exchange Mode? If the second account is in Cached Mode, then you will see the new email notifications.

You can either choose to disable notifications for the second mailbox or you will need to change the second mailbox to run in Online mode.

To Disable Email Notifications for the second mailbox, you will need to create an Outlook profile for that mailbox and go to the File > Options > Mail Menu. Then, in the Mail Options, uncheck the option to “Display a Desktop Alert”.

For information on creating a new Outlook Profile, please see the following article:
829918 How to create and configure an email profile in Outlook 2010, Outlook 2007, and Outlook 2003
http://support.microsoft.com/kb/829918

To disable Cached Mode for the second mailbox, go to the File > Info > Account Settings option. On the Email tab double-click the second Outlook account and uncheck the option to “Use Cached Exchange Mode”. Note: in some cases you may have to click the “More Settings” Button, then the Advanced Tab, then Outlook Data File Settings Button and choose the option to “Disable Offline Use”

For more information on Cached Exchange Mode, please see the following articles:
http://office.microsoft.com/en-us/outlook-help/add-an-e-mail-account-by-using-advanced-settings-HA010371264.aspx#_Manually_configure_a_1
http://office.microsoft.com/en-us/outlook-help/disable-an-offline-folder-file-ost-HP005242264.aspx

Note: the above articles also applies to Outlook 2010

Thank you,

Abdias Ruiz [MSFT]
 
J

jpresto

Abdias, thanks - are you saying that I need to create a second profile with the second mailbox, disable alerts on that second profile, and it will somehow carry back to the first profile which has both mailboxes?
 
A

Abdias Ruiz

Joe,

Yes, it seems the setting may be stored within the mailbox. Let us know.

Thanks,

Abdias [MSFT]
 
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