Outlook 2010/Shared calendar showing as busy/no detail

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J

jpresto

Hi, user has editor access to another user's calendar yet only free/busy information is showing.

The primary user's profile also has a second exchange account on it. Thought this account might be limiting things so gave it editor access as well. Still, only busy information is shown on calendar.

Anything else to check? Thanks in advance-
 
S

Sally Tang

Hi,

Are those items set as private? If you select the Private check box on a Calendar item, Outlook does not grant Read permission to your Calendar folder to anyone whom you do not want to see private items.

Sally Tang


 
J

jpresto

No, none are private - this is across 4 user calendars.

It continues to work properly on user's old system, which is outlook 2007.
 
S

Sally Tang

Hi,

Create a new Outlook profile for the user to test the issue again.
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.
7. Start Outlook, and choose this new profile.

If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.

Sally Tang

 
A

Abdias Ruiz

Hi,

What version of Exchange Server are you using and are you in Cached Exchange Mode or Online Mode? Please check the Permission settings on the shared calendar by opening the Shared Mailbox in Outlook, right-clicking on the Calendar folder and selecting Permissions. What are these set to?

For more information take a look at this article (note this also applies to Outlook 2010):

http://blogs.technet.com/b/outlooking/archive/2010/01/13/free-busy-and-calendar-permissions-in-outlook-2007-running-against-exchange-2007-or-later.aspx

Thanks!

Abdias Ruiz [MSFT]
 
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