Re: outlook 2010 / win 7 (32-bit) / junk email reporting add-on

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A

Abdias Ruiz



Hi Seymour,

Can you tell me what kind of server you are connecting to for your email?

It appears that this add-in was designed to report email in an Exchange MAPI environment, not other Internet or web-based accounts such as Hotmail, etc.

For more information on the tool, please see the following:
http://technet.microsoft.com/en-us/library/ff898338.aspx

If you are using MAPI and Exchange are still having problems, I would followup with the Forefront Team per this link (note: if we determine that the problem is indeed a code defect, you will not be charged for the incident).

http://technet.microsoft.com/en-us/library/ff898339.aspx

Thank you,

Abdias Ruiz [MSFT]
 
A

Abdias Ruiz

It seems something changed with the Outlook Object Model or something similar, but am unsure if any changes will be made to update the add-in. Please call for assistance. If necessary, ask to be connected to the Outlook team.
Thanks again for the details.
Abdias Ruiz [MSFT]
 
S

sunriseccsmn



We could not create a ticket under Outlook 2010 because my free support ended yesterday.

Now I am on the phone using a back door via a Win 7 ticket.

Seymour
 
S

sunriseccsmn



Got to the Outlook team. The rep wanted to try many things on my computer. i refused since it should be tested on a MS test machine first. The add-in is not that important to me to have 1 hour of down time.

Thanks for your help.

Seymour
 
A

Abdias Ruiz



Thanks. We'll submit an internal report advising that it doesn't work with Outlook 2010 using anything other than an Exchange account - the add-in may be updated, or the download page updated to reflect this. We may not be able to follow up via this forum post (as it could take some time for the report to be processed), but rest assured it will be looked into.
Abdias Ruiz [MSFT]
 
S

sunriseccsmn



Thank you.

It doesn'twork only under Win 7 and Outlook 2010. Outlook 2010 and Win XP works.

Someone from the Outlook research team is supposed to call me tomorrow. I'll advise you of the results when available.

Seymour
 
S

sunriseccsmn

MS called and confirmed that it is a bug. The fix will be in the next service pack.Seymour
 
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