64-bit Outlook Social Connector WLM

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S

stupidusernames



Computer Info: Outlook Pro 2010 64bit, Windows 7 Home Premium 64bit. Problem: WLM Social Connector 64bit

Hello,

I am currently trying to resolve an issue regarding the Outlook Social Connector for Windows Live Messenger....
I have installed the Microsoft Outlook Social Connector For Windows Live Messenger however when i try to log in it says Invalid Username or password and i have checked both email and password multiple times. I have tried the following to resolve the issue with no success:
* Completely Uninstalled Social Connector, Apply Update ( KB 983403) and reinstall

* Use a different Hotmail Account, change password to a simple lowercase password

* Disable firewall etc

*Unisntall Linkedin and Facebook Connector

* Microsoft Outlook Facebook page and answers.microsoft.com
 
S

Sally Tang

Please verify what version of Office 2010 you have installed. The Outlook Social Connector updates will only work with the release version. In Outlook 2010 if you click File, Help, the release version will show as 14.0.4760.1000. If the build number is less than this then you likely have a Beta build which the update will not work.

If you have beta installed, please completely uninstall the all the Office software and then reinstall Office 2010 RTM version to check the results again.

How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

http://support.microsoft.com/kb/290301
 
S

stupidusernames



Hello thanks for your time I do have the latest release 14.0.5128.50000 (64bit)

BTW Apologies for not replying sooner, the Windows Alert didn't email.
 
S

Sally Tang



Hi,

Ok. you may try a new Windows Live ID to test the results.

Best Regards,

Sally Tang
 
S

stupidusernames

Hello I have already tried a different Windows Live ID and I get the same error. Thanks Patrick
 
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