BCM2010, address book & email linking

[CedricM]

Hello,

We have the following problems with BCM2010:

A. Not available as address book in Outlook 2010

When using Address Book / Tools / Options I should be able to select Business Contacts in the list of address books. I can't it isn't in the list

B. Outlook items not linkable with BCM 2010

When selecting an Email and clicking on "Link to Record" I can't choose an account or contact from BCM 2010 to link to. I can only add an new contact/account which isn't what is expected.

Any help would be appreciated.

Thanks,
Cedric

 

[Sally Tang]

Hi,

A. Have you shown the business contact folder in the address book?

Go to Contacts, right click the Business Contact folder, and choose Properties. Then click the Outlook Address Book tab, check the box before: Show this folder as an e-mail Address Book.

B. Can you choose Business Contacts from the item type when clicking Link to Record after Step A?

Best Regards,

Sally Tang