Cannot receive emails unless I send one to myself

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FCJoe436



Hello,

We recently upgraded to Exchange 2010 and are having a strange problem. At certain times during the days usually lasting a 2-3 hours several of our users cannot receive emails. Clicking Send/Receive does nothing and sending emails works fine. However, if you send an email to yourself, then all your emails come in. We have a mix of Outlook 2003 and 2010, problem is happening to both.

Any ideas?

Thanks,

Joe
 
H

Harry Yuan



Hi,

For your issue, try creating a new profile to resolve it.

In the Profile Name box, type Test, and then click OK to name the new e-mail profile.

Follow the steps appropriate for your version of Outlook:

1. Click to select the Manually configure server settings check box.

2. Click Next.

3. On the Choose Service page, click Internet E-mail.

4. Click Next.

5. Fill in the boxes in the Internet E-mail Settings dialog box. Make sure that the Account Type setting is set to Exchange.
Note Enter the information from your ISP or from your e-mail administrator in the Incoming mail server box and in the Outgoing mail server (SMTP) box.

6 Click Next, follow the prompts to finish setting up your account, and then click Finish.

7 Your new profile is created. Go to step 4.

Sincerely,

Harry
 
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