Some emails print very small

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B

Bathgate Admin



I have a user in my environment that receives emails from 1 or 2 senders and they print very small.

These are trade emails that he has subscribed to that are produced in HTML format. It seems to only affect these two senders and all other HTML emails print fine such as those sent from users in-house.

The first time I encountered this I determined the root issue and explained to him that this is due to the coding of the HTML within the message and that it's the sender's fault. Now it's come up again and he's not accepting that it's the senders fault so I'm trying to make sure that I have my bases covered or if there is a work around before I approach him again. Oh..and it's my boss.

Anyone else encounter this? If so, How did you handle it?. I could force him to receive all emails as Plain Text but then he won't get "pretty" emails....

With regard to our environment, we are a Ctirix shop running Exchange 2003 with Outlook 2003 and Outlook runs in Online Mode.

Thanks,

Scott S., Bathgate, Wegener & Wolf P.C.
 
B

Bathgate Admin



Larry, I saw that one before I posted. It really seems t apply to the situation where all emails are printing small which is not what I am experiencing.

Nevertheless, that hot fix is covered by certain patches but those patches don't show up for my server os.

Scott S., Bathgate, Wegener & Wolf P.C.
 
L

Larry



Hi Scott

What version of Internet Explorer are you running on the affected system? With Outlook 2003, HTML rendering is handled by Internet Explorer Components.
If you have access to them, do you see the same problem wiht later versions of Outlook?

Thanks!
Larry
 
B

Bathgate Admin



Larry,

All of our Citrix servers are running IE7. I would think that if IE7 was causing this then it would be all HTML formatted emails that would be printing small, not just a few. And I would think that all users would be affected as well, not just one.

I am not able to test later versions of Outlook at this time.

Thanks,

Scott S., Bathgate, Wegener & Wolf P.C.
 
L

Larry



Hi Scott

Would it be possible to send me copy of a message that illustrates the problem?
If so, can you drag the message to the desktop (which will create a .msg file) and send it to me as an attachment to:
cts-larrymei at live.com

Thanks!
Larry
 
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