my outlook has stopped receiving and sending e mails to and from my aol e mail

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Bill Mahony

my outlook has stopped receiving and sending e mails to and from my aol e mail address.Someone at aol told me iI need to reset the incoming and outgoing server settings but I have no idea how to do that.They wouldnt help - does anyone know how to fix my outlook? I am in windows 7. Bill
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you using Outlook 2002 on Windows 7? That's not a supported configuration and its possible that is the cause of the problem. Seehttp://www.outlook-tips.net/howto/vista.htm for more information.

Anyway, to change the servers, you go to Tools, Options, Accounts - view or change existing accounts and double click on the AOL account. Make the changes in the dialog that opens.

 
B

Bill Mahony

Hi Diane, and thanks for responding - this is very kind as I feel a little lost with this!

I already tried what you suggested, and checked all the address details and passwords, but still no progress. Do you think that maybe AOL changed something?

Kind regards,

Bill
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Either AOL changed something or a recent update did something.

 
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