Some user cannot delete email in OWA Exchange 2010 SP1

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K

Kenneth Yeung

I think it is due to some group policy and permission. Any ideas?

But If the user login as light version, he can delete it

I create a new user without any group. he can delete email also. That's why I think it maybe due to permission or group policy. Any ideas
 
N

Novak Wu

Hi,

First, I would like to confirm the following questions:

1. Does the issue occur on certain user mailbox or several users" mailbox? If the issue occurs on several users" mailbox, are the users in the same group or different group?

2. Can the problematic user remove email normally when using Outlook?

To troubleshoot the issue, please perform the following steps.

1. Check how many groups are the problematic user belong to. Please temporarily remove one group and then check whether email can be removed via OWA. If not, please continue to remove another group. Otherwise, please check the policy on the group.

2. Try to rename the Web.config file in the IIS interpub\wwwroot folder and restart IIS.

3. Navigate to OWA Virtual Directory and open the Properties. Switch to Permission tab and let me know the listed groups.

Thanks.

Novak Wu
 
K

Kenneth Yeung

I only know some group are not work now. But we have many groups, I cannot try one group by one group.
 
G

G.S.Hale

Having the exact same issue..... Is this resolved? What is the resolution?
 
G

G.S.Hale

on owa root have the following

authenticated users = read

system = full control inherited

administrators = full control inherited

me = full control inherited (im domain admin and exhcange admin)
 
K

Kenneth Yeung

on owa root have the following

authenticated users = read

system = full control inherited

administrators = full control inherited

me = full control inherited (im domain admin and exhcange admin)

G.H.Hale,

You solved it by doing above action?
 
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