No free/busy info could be retrieved via RPC, works with VPN

Status
Not open for further replies.
E

Enetics

I have one off-site user with Outlook 2010 connected to an Exchange 2010 server who gets the error " no free/busy info could be retrieved" when she attempts to view other users' free/busy info in the meeting scheduler. She is configured with RPC/HTTPS. The server uses a self-signed cert which is in her root certificate chain. Outlook works fine otherwise - she can even view other users' calendars in the calendar view. If she connects via VPN it works. Scott
 
E

Ed Crowley [MVP]

It looks like from your problem post that your issue is with access to the Availability Service, which is a web service. I suspect that she would have similar problems gaining access to her out-of-office settings as well--that would be a good test of my theory. Directly looking at another user's calendar doesn't use the availability service. When she connects via VPN, she's able to see it, so that means the Exchange is working properly but the URL isn't working on the Internet like it does internally.

Ed Crowley MVP " There are seldom good technological solutions to behavioral problems."
 
J

Justin.King

Works VPN but doesn't work normally .... that's typically network related. But lets break it down into the major components

On the users PC: is the users IP range defined in AD Sites and Services? AKA, do you know if it's trying the internal URL path or the External URL path? Users not defined on " the corporate network" will attempt the external URL defined in your OAB settings on the CAS. Many corporations dont nessisarily resolve the external URL properly (doens't exist, or returns the external IP which the company firewall doesn't route, etc).

Do a quick-n-dirty hosts file test where you hardmap the external FQDN to the internal IP of one of the CAS servers on the client .... see if that fixes your imediate issue. Maybe even start easier with a ipconfig /displaydns to see what it's tryign to resolve. If everything resolves properly to the right location then IIS doens't discriminate authentication by IP source .... so it's time to start talking with your network team and cleaning up name resolution.
 
A

Allen Song

Hi,

You should check the external url of the Availability Service is working fine for the Internet users. Press Ctrl+right click Outlook icon in System Tray, select Test E-mail AutoConfiguration, uncheck the two options about " Guessmart" , input the password, click Test button, confirm you get the right Availability Service URL.

And then run test-outlookwebservices -identity user@domain.com |fl command in EMS, then check the results.

Thanks

Allen

Allen Song
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
R how to configure outlook 2007 clients to publish free busy info to public folder in exchange 2010 (s Exchange Server Administration 3
N Free/busy publish at http location does not work Using Outlook 1
M Outlook 2016 Free/Busy settings ignored Using Outlook 0
R Outlook calendar appointments Free/Busy time is changing from "Busy" to "Free" Using Outlook 2
Diane Poremsky Change the All Day Event Default Free/Busy to "Busy" New Slipstick.com Articles 3
A export free / busy from exchange Exchange Server Administration 0
M print free/busy schedule of an user Using Outlook 2
S Is Free/Busy supposed to work in Outlook 2013 not connected to Exchange? Using Outlook 14
S edits to free/busy fielddon't show up in meeting requests Using Outlook 2
J Exchange 2010 free/busy shows hashmarks in scheduling tab when not organizer Exchange Server Administration 6
P Appearance (Width) of Calendar Appointment "Show as (Free/Busy/etc)" Indicator Using Outlook 1
B Outlook 2003: Meeting Organizer will be set as always free or busy status Using Outlook 1
T Outlook 2003 free busy vfb file creation problem Using Outlook 12
S You’ve received Free/Busy information from this user Message Using Outlook 10
R Error message "Cannot save free/busy information" when changing or deleting appointments in Outlook. Using Outlook 4
J Legacy SCHEDULE + FREE BUSY system PFs leftover after complete migration Exchange Server Administration 1
J Cross AD Site Free Busy / Availability Issue Exchange Server Administration 3
L Exchange 2003 to 2010 Migration - Public Folder Replication Failed - Busy/Free Issue Exchange Server Administration 8
K Outlook: Can not save free / busy information error message Using Outlook 2
P outlook 2003 Free Busy and public folde replica move Exchange Server Administration 10
S Error updating public folder with free/busy information on virtual machine server. The error number Using Outlook 2
J We want to hide all calendar appointment details and only show free/busy times. Using Outlook 9
S Ghost Meeting showing up in Resource Room Free/Busy - Declining New Meeting Requests Exchange Server Administration 3
W Outlook 2010 Free/Busy Data not updated\viewable - Exchange 2003 SP2 Using Outlook 2
H Outlook 2010 & 2007 Free/Busy Using Outlook 3
B GAL and Free/busy Sharing between Exchange 2010 and Exchange 2007 Exchange Server Administration 1
I Outlook 2010: Appointments not visible in shared calendar if free/busy is set to Free. Using Outlook 2
B Free/Busy not available after January 1, 2011 Using Outlook 2
B Outlook 2003 Free/Busy issues after migrating to Exchange 2010 Exchange Server Administration 5
F Exchange 2007 Free Busy issues. Using Outlook 21
A A user can't see other users' free/busy information in Outlook 2007. Using Outlook 1
R Exchange 2010 view entire calendar as free/busy Exchange Server Administration 2
S Exchange 2010 Calendare Free/busy required permissions Exchange Server Administration 1
S Exch 2010, Outlook 2010 or 2007 cannot retreive free/busy schedule Exchange Server Administration 2
J Free/Busy not display subject,location information Using Outlook 9
M Exchange 2010 cannot see free/busy for Exchange 2003 mailboxes Exchange Server Administration 15
E event id - 14031 : unable to find free busy public folder store in exchange 2010 Exchange Server Administration 3
B Free/Busy - outlook 2007 Using Outlook 2
M Out Of Office and Free/Busy no longer work Using Outlook 3
J Outlook 2003 - free/busy cal after 1/1/2008 Using Outlook 13
W "Unable to Clean free/busy information on the server" Using Outlook 2
diver864 vba for a rule to automatically accept meeting requests with 'vacation' in subject, change to all-day event, change to free, don't send reply Outlook VBA and Custom Forms 1
V Limiting text length in free text field Outlook VBA and Custom Forms 2
O Get Outlook on your phone for free - web page pop up Using Outlook 8
W FYI: CodeTwo Sync for iCloud is FREE now! Using Outlook 0
V [FREE OUTLOOK ADDONS] Outlook Freeware! Using Outlook 0
T Outlook 2007 forms: Check boxes and free text boxes not retaining data Using Outlook 1
G Synchronize outlook contacts and calendar with other pc for free Using Outlook 4
C ClamAgent free antivirus for exchange help with JS in Powershell 2.0 Exchange Server Administration 1
W unable to load free personal data Using Outlook 1

Similar threads

Top