E-mail receive delay in Exchange 2010

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A

ATG HK

Hi All, i have a question about the E-mail receive delay in Exchange 2010 Server.

Currently, we have 1 Exchange 2010 Server and 2 Exchange 2003 Server. CAS in Exchange 2010 and plan to migrate all the 2003 user to 2010. Therefore, we choose 1 spare account for testing the performance.

We found that the e-mail receiving in the spare account has a delay around 5-30mins. But the send out is working fine. Therefore, we enable the Message Tracking on Exchange 2010 Server. And we found that e-mail is received in Exchange 2010 Server but it just delay to deliver to the spare account mailbox.

Please advise on how to solve this problem. Thank you very much.
 
N

Novak Wu

Hi,

Is the test email sent from an external mailbox or an internal mailbox?

At this stage, I suggest you temporarily turn off the antivirus program on the client machine and send the email from different email account to check the result. Meanwhile, please refer to the following steps to collect the troubleshooting log.

1. On Exchange server 2010, open toolbox, open mail flow troubleshooter, enter an identifying label for the analysis, and select “messages destined to recipients are delayed” option,

2. Click next, input Exchange server name and GC name, and then input the sender and recipient"s e-mail addresses.

3. Click a double next, click export report, save it as .xml file, compress and upload it to Skydrive (www.skydrive.live.com) for research.

Thanks.

Novak Wu
 
A

ATG HK

Hi Novak,

The test email sent from external and internal mailbox will also have the delay issue.
 
N

Novak Wu

Since the email is delayed from both external and internal mailbox, I suggest you refer to the following steps to collect the related log file and check whether there is any error.

1. On Exchange server 2010, open toolbox, open mail flow troubleshooter, enter an identifying label for the analysis, and select “messages destined to recipients are delayed” option,

2. Click next, input Exchange server name and GC name, and then input the sender and recipient"s e-mail addresses.

3. Click a double next, click export report, save it as .xml file, compress and upload it to Skydrive (www.skydrive.live.com) for research.

Thanks.

Novak Wu
 
A

ATG HK

Resolved.
Disabled IPv6 and apply Windows Update for MS Server 2008.
 
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