Can't setup Outlook for Mac 2011 with Exchange Server 2010 - Connection Issue

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I am trying to setup an exchange account in Outlook for Mac 2011.

I have entered name, e-mail, username (domain\username) and password.

If I use auto setup it puts :443

I am using the SSL to connect.

If I configure manually, I just entered into the server field.

I have also tried to enter my username without the domain.

I have verified the settings using my I-Phone and it connects.

I have tried this several ways and it still will not connect.

The server is Exchange 2010.

I am not sure what else to try?


Hi brickyard007,

Do all MAC users meet the same issue? How about Outlook users?

Please Removed and recreated EWS virtual directory by using below commands:

Remove-WebServicesVirtualDirectory -Identity " server\ews (Default Web Site)"

After that, please perform IISreset /noforce on the server and try again.

Frank Wang

Steve Goodman

Hi Brickyard007,

As Franks says there is some further investigation neccesary. In addition to his suggestions I've got a couple of things that may help troubleshoot.

Are you able to browse to OWA from the Mac without any certificate issues? Does OWA and doing things like setting Out of Office in Outlook 2007+ work successfully?

If your Client Access server is available externally, you might wish to try the Exchange Remote Connectivity Analyser , testing the Exchange Web Services (which is what Outlook 2011 uses to connect).


Steve Goodman
Check out my Blog for more Exchange info or find me on Twitter


Hi Frank,

I am having our network administrator try the suggestions provided.

Currently all of the users are PC based - I am the first one to try a Mac.

I will provide an update as soon as I hear back.

thank you very much for your input.


Brian Rickards

Brian Rickards


I just realized what OWA was....

Yes - I can access the web app fine - no issues.


Brian Rickards

Brian Rickards


I had our IT person do the suggested above on our exchange server. Still can't connect.

OWA works fine - I just can't get the exchange connection to work in Outlook Mac 2011.

I am connecting using Outlook 2007 on Pc with no problems.

I ran the test suggested above and got the message below.

I am traveling to our corporate office to meet with our IT person tomorrow. Any suggestions?

Test Steps
ExRCA is attempting to test Autodiscover for Autodiscover was tested successfully. Test Steps Ensuring that the test mailbox folder is empty and accessible. ExRCA couldn't confirm that the folder is accessible and empty.
Brian Rickards


I am experiencing the exact same issue as brickyard007, no problems connecting to exchange 2007 from the outlook 2011 (Mac version), it also works in OWA fine (for exchange 2011 as well). Unable to connect directly to exchange 2010 (64bit).

No error message, it just sits there with no connectivity.......

thanks and regards

David Bolton

Aside from the autoconfigured Exchange server (, the Directory Service server must be there as well. Can you confirm that the server field it is pointing to your using " Log in with my Exchange Account credentials" checked? We had a similar issue as the DC field was not populated properly. Once we manually set it, logins commenced just fine.
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