Do you run Exchange 2010 UM and use call answering rules?

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R

Rob.Ford

Hi,

I'm looking for someone else who uses this. In our environment we see this behaviour:

1. Default rule setup, no call answering rules setup. Call phone, hear greeting, don't need to press a key, hear a beep, leave voice message ok.

2. Default rule setup plus one or more call answering rules. For example, a call answering rule of " press 6 to be diverted to this number" . Include the option to press # and leave a voice message in the rule. Call phone, hear the options. There is no default of leave a voice message if no key is pressed and no beep is heard after the greeting. If you wait, you hear " are you still there?" and the options are repeated.

My question for you is, do you see the same behaviour for number 2 above, or does UM default to " # leave a message" and you get a beep without hitting a key?

Thanks,

Rob
 
J

James-Luo

Yes, it"s the expected behavior. I have verified in my lab (Exchange 2010 RTM)

James Luo

 
R

Rob.Ford

Hi James, thanks very much for taking the time to answer this for me.

Cheers,

Rob
 
R

Rob.Ford

Hi James,

I don't suppose there is any way to change the behaviour so that in example 2 (when a call answering rule is added) the message with options plays but after a small pause it defaults to " leave a message - beep" as per example number 1?

Cheers,

Rob
 
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