Outlook 2007 custom views do not show emails with Exchange 2010 Server

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F

Fasstdak

We recent upgraded to 2010 Servers and are having calls on " missing emails" . If the user changes the default view to a custom view on the Outlook 2007 client, the next time they view the folder their emails disappear. The only way to restore this is by restarting Outlook 2007 with the /cleanviews command option. Is there an incompatibility with custom views in Outlook 2007 running on Exchange 2010?
 
G

Gen Lin

Hi,

Do you have outlook 2007 SP2 installed? I cannot reproduce this problem in my lab.

Please try to test the problem in outlook online mode and see if the issue persists:

a. Click Tools->Options->Mail setup tab->E-mail Accounts.
b. Highlight the outlook account, click Change.
c. Uncheck the " Use Cached Exchange mode" checkbox and restart the outlook.

What's result?



 
F

Fasstdak

Unfortunately, we have to run Outlook 2007 in non-cached mode on a Citrix/XenApp platform (you can't run in cached mode).

What it appears to be is corrupted mail files when the conversion from Exchange 2003/2007 to Exchange 2010 was done. I installed Outlook 2010 in non-cached mode on my local PC and the problems persisted. Once I switched to cached mode, they went away - proving that this is a mailbox corruption.

My next question to this: is there any way to fix the corrupted mailboxes once migrated from 2003/2007 to 2010?
 
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