Outlook closes with the following error

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M

Manoj.k

I have a client who cannot open outlook on one of their PCs. The error we receive when opening outlook is:
Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your offline folder file.
 
B

Busbar [MVP]

S

Suhail.Pir

So here's how to fix that.
In short, you need to tell the MAPI profile to prompt for your credentials, so that you get authorized by the Exchange Server properly.

Go to Control Panel -> (View 32-bit Control Panel items, if you are on 64bit) -> Mail

Got to your profile that is suppose to connect to this customers Exchange Server and select " Always prompt for logon credentials" .

Now, when you start Outlook you will have to enter your domain\Username credentials and password.

Here are the steps:

1. Start the Control Panel Mail applet

2. Select the MAPI profile and click properties.

3. Click on E-mail Accounts.

4. Select the Exchange Server account and click on Change.

5. Click on More Settings.

6. Select the Security tab and check the Always prompt for logon credentials.

Done. That should do it.

Regards Shah
 
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