exchagne 2010 sp1 problems with Android handsets

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hi there,

I've recently setup and exchange 2010 server (with sp1) to replace an SBS 2003 server.

It all seems to work fine apart from Android handsets which cannot connect via active sync. They give an error message saying the username and password are wrong (they aren't). FYI the handsets are Samsung Galaxy's running 2.2.

I was wondering if the fact the server is running a self signed certificate might be a factor? The certificate does not have the external FQDN listed. Is it worth generating another self-signed cert with the external address listed? If so can someone expand on how to do this as I can't seem to find any info anywhere.





I believe there is a setting on the phone to "accept all ssl certificates" which should get you by the cert problem. At least there is on my Droid, I don't have any Galaxy's in our company. I had to check that when testing with a self-signed cert. Was able to uncheck after deploying a public CA cert.

Good luck....


Thanks for coming back.

I bit the bullet and bought a UCC SSL certificate. which is now installed. However I still have the same problem.

It works fine on iphone, and passes all tests on testexchangeconnectivity.com

Therefore its looking like a problem with android - has anyone else seen this? Specifically the problem where Android doesn't accept the username and password?


Andreas Helland

There are a lot of issues regarding different Android devices and their less than perfect ActiveSync implementation.

I have seen the exact issue you have with it not accepting the username/password, and in my case it was due to using a Nordic character in the password. Exchange has no problems with Unicode, and other devices work nicely with non-English characters in the password. But not so with Android...

I'd double check if it works with a password only containing plain a-z & 1-9 characters. (Obviusly I do not know what characters you have in your password, but if it applies to Nordic characters it could easily apply to other alphabets as well.)

Torbjörn G Andersson

Thanks Andreas. That was exactly my problem, having a password with äöå letters. The !%&¤!&% thing was that I changed it in the same time my company upgraded to Exchange 2010 sp1. So I was a little bit cheated.

In my case: HTC Android 2.2, Exchange 2010 sp1 , Active Sync.
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